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Refined Places ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you engage with our services or interact with our website.
 

1. Information We Collect

We may collect and hold personal information including:

• Your name, phone number, and email address

• Property address and details relevant to our services

• Photos and information related to your home for styling and preparation purposes

• Information you provide via enquiry forms, consultations, or newsletter sign-ups

• Communication records between you and us

• Payment and billing information (where applicable)

We only collect information that is reasonably necessary for our business activities.
 

2. How We Collect Your Information

We collect personal information in a variety of ways, including:

• When you contact us via our website, email, or phone

• When you complete enquiry or contact forms

• When you sign up to receive newsletters or marketing updates

• During consultations and service delivery

• Through website technologies such as cookies and analytics tools
   

3. How We Use Your Information

We use your personal information to:

• Provide and manage our home preparation and styling services

• Communicate with you regarding enquiries, bookings, and projects

• Provide tailored recommendations for your property

• Send newsletters, updates, and marketing communications (where you have opted in)

• Improve our services, website performance, and customer experience

• Process payments and manage business operations
   

4. Marketing Communications

If you opt in, we may use your contact details (such as email or phone number) to send newsletters, updates, and promotional content.

You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link (where available), or

• Contacting us directly

We will respect your preferences in accordance with applicable laws.
 

5. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to:

• Trusted third-party service providers (e.g. photographers, trades, contractors)

• Payment processors and administrative service providers

• Marketing and analytics providers (e.g. website analytics tools, advertising platforms)

• Legal or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle your information securely and in accordance with privacy obligations.
 

6. Website Analytics, Cookies & Advertising

Our website may use cookies and similar technologies to:

• Understand how visitors use our website

• Improve functionality and user experience

• Support marketing and advertising efforts

We may use third-party services (such as Google Analytics or Meta advertising tools) which collect non-identifiable information such as:

• Pages visited

• Time spent on site

• Browser type and device information

These services may use cookies or similar technologies to show relevant ads to users based on their interactions with our website.

You can manage or disable cookies through your browser settings.
 

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically (including cloud-based systems) or in secure physical formats.
 

8. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.
 

9. Overseas Disclosure

Some of our third-party service providers (such as cloud storage, analytics, or marketing platforms) may be located overseas.

We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with Australian privacy laws.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:

Refined Places
Email: refinedplaces@outlook.com

Last updated: April 2026